COVID-19 Pandemic Update - Shipping Delays
2 April Update:
Please note that email response might be slow because there are less people handling emails due to Lock-down situation. Please bear with us.
21 March UPDATE:
We have introduced a new shipping option: "Special Shipping (During COVID-19)". Shipping companies will manage Special flights for the extra shipping cost and try to deliver on time. The estimated time of Special shipping is 15-30 days.
NORMAL SHIPPING: Flights from China to other countries have been reduced upto 90%. This may cause a delay of 10-30 days. Normal shipping may take 45-60 days to deliver orders. Please note that normal shipping from 30 march orders - old orders will hopefully be delivered on time.
1. Dispatching of all orders from our overseas partner's warehouse will be normal to all countries except the ones where flights are not available.
2. Delivery of orders will depend upon your national postal service. If your national postal service has suspended operations temporarily, delivery might be effected.
3. All orders that are fulfilled can not be cancelled. All orders that are shipped out can not be cancelled.
4. Normal delivery time is 15-30 days to most countries however, we can not control delays due to COVID-19.
Phone Number: +1 (917) 960-9833