Shipping Policy

COVID-19 Pandemic Update - Shipping Delays:

4 April Update:

Due to highest demand in history, Paint by numbers kits dispatch time has been increased by 2-7 days. 

Please note that we are using fastest shipping channel.

25 March UPDATE:

We have introduced a new shipping option: "Special Shipping (During COVID-19)". Shipping companies will manage Special flights for the extra shipping cost and try to deliver on time. The estimated time of Special shipping is 15-30 days. 

We arranged shipping through special flights during COVID-19. It will be faster than normal shipping and will take around 10-15 days for orders to reach the country of destination. After reaching destination country, it will depend upon the local situation on how long it takes to deliver the parcels.

NORMAL SHIPPING: Flights from China to other countries have been reduced upto 90%. This may cause a delay of 10-30 days. Normal shipping may take 15-60 days to deliver orders.

1. Dispatching of all orders from our overseas partner's warehouse will be normal to all countries except the ones where flights are not available.
2. Delivery of orders will depend upon your national postal service. If your national postal service has suspended operations temporarily, delivery might be delayed.
3. All orders that are fulfilled can not be cancelled. All orders that are shipped out can not be cancelled.
4. Normal delivery time is 15-30 days to most countries however, we can not control delays due to COVID-19.

Your order can take 2-7 weeks to deliver depending upon your national postal service.


Currently offers free shipping for all orders worldwide.

Estimated Delivery Time:

United States 8-25 days
Australia 10-25 days
Canada 10-25 days
United Kingdom 10-25 days
Finland, Sweden, Norway 12-25 days
France, Netherlands 10-25 days
Rest of the World

12-45 days

* Logistics, Custom clearance, holidays and unexpected events can cause the orders to deliver later than estimated time.

* Please note that some African countries can take 45-65 days to deliver the orders.

Our normal dispatch time is 24-48 hours.

Dispatch time can be extended up to 7 days in case of custom kits and products out of stock.

Our Avg transit time is 14.9 days.

Transit time of 4% of our orders is 7 days.
Transit time of 60% of our orders is 7-15 days.
Transit time of 34% of our orders is 15-30 days.
Transit time of 2% of our orders is 30+ days.

You can always track your orders here.

* Orders still in transit can not be cancelled. If you want to return the items then you can proceed to return after receiving the products. Please contact us through email for return address.

* Custom paintings can not be returned or refunded. Please choose your custom painting size according to your custom photo carefully.